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Audio Visual Lead Support Engineer

2022-08-03 11:25:442022-08-30 AV Jobs
Job Type Permanent Full Time
Location East London
Area London South East, England London South East England East London
Sector EngineerEngineer - Audio VisualEngineer - InstallerEngineer - ProjectEngineer - Technical Support
Salary £50000 - £55000 Per Annum Negotiable doe plus benefits
Currency GBP
Start Date ASAP
Advertiser AV Jobs
Job Ref AV30179
Description
The Opportunity

This is an exciting opportunity to work at the forefront of Audio Visual technology as a Lead AV/VC support engineer.

Key responsibilities are:

To provide a level of in-depth investigation for technical incidents, and work with suppliers
and other internal expertise to establish a workable solution i.e. workaround or fix.
Ensuring all clients systems/services supported by the team achieve their agreed SLA for
availability and recovery.
Maintaining project plans and liaising and relationship building with other areas of the
company.
Taking ownership of delegated support sites and ensuring systems are supported
Proactive monitoring of systems to ensure correct operation.
Ensuring that effective and up to date documentation is available for all systems and that it
is distributed to relevant parties.
Instituting and evaluating operational procedures.
Ensuring all faults are logged and that reporting processes are followed.
Liaise with and provide input to system developers and designers at various stages in the
development cycle, to advise on operational aspects of future system
Maintain and deploy Hardware Control System across projects.
Create and maintain key documentation across projects
Ensure quality equipment integration during test build and on-site, maintaining the high levels of quality control during delivery and installation.
Ensure system design meets the scope of works and is within budget.
Undertake product specification and procurement in line with company best practices
Provide technical advice to the team and be a team player within the engineering team.
Review current industry products and methods to maintain knowledge within the engineering team.

You will -

Work as a key member of the Delivery Team, developing strong relationships with others
Represent the Engineering and Support functions in both internal and client-facing environment
Show a can-do, problem-solving attitude, be proactive in helping others.
Work collaboratively with the team to create Support proposals in a client-facing format, collaborative with the Project / Account Management Teams to create and deliver against detailed requirements brief
Provide technical/professional expertise on engineering issues
Communicate effectively and professionally with colleagues and third parties when working on projects
Foster good relationships with freelancers, contractors, suppliers and all cross-functional teams demonstrate the ability to lead a team of in-house, on-site and remote personnel
Proactively support the management team, suggesting new ideas and questioning thinking where appropriate
Escalate key issues to senior team members for advice, support and direction as required
Raise your internal profile through knowledge sharing and internal presentation

Based in East London salary is doe but circa £55k p.a. plus benefits.

Your skills and experience

You will be ideally qualified to degree level in a relevant technical discipline with practical experience in a complex AV or IT/communications environment. A CTS qualification is preferable.

Your experience will include:

Audio visual support and installation, exhibitions.
Working at blue chip client level; able to work alongside CEO level customers
Have an understanding of Control systems just as Cue, Creston, AMX
Have a good understanding of live and installed sound systems; experience with DSP
(Digital Signal Processors) configuration
Basic lighting experience, DMX protocols
Experience with video systems; including video switching and routing, EDID management,
high resolution digital projectors, touch screens, video-walls, broadcast signal standards.
Comprehensive computer support
An understanding of wired and wireless networks types
Basic Linux
Video conferencing, telephone conferencing equipment
A good understanding of MS Office.

The successful candidate will also have:

Ability to work in a very high paced and dynamic environment
Innovative with new ideas and solutions to problems, but with a positive outlook
Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
Ability to work closely with the user community, interpret issues, understand requirements,
and rapidly deploy solutions
Ability to work closely with cross-functional teams including functional leads
Ability to work directly with end users on issue resolution, and process development
Strong interpersonal and communication skills
Solid understanding of IP Networking technologies (knowledge of the OSI model,
experience troubleshooting TCP/IP based issues, switches, routers, etc.)
Experience on multiple operating system platforms
Excellent customer relations skills
All aspects of Audio Visual Service best practice, including Health Safety
Excellent technical knowledge of teleconferencing, presentation, and other AV hardware
Comprehensive hands-on AV equipment troubleshooting experience
Extensive equipment support experience
Good knowledge of current network protocols, operating systems (Windows, iOS
Ubuntu/Debian)
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical schematics, manuals, procedural documentation, and
oeM guides.

The Organisation

Our client offer state of the art customer experiences using innovative Audio Visual technology to turn creative ideas into reality. They offer excellent working conditions and opportunities to thrive in a busy and creative environment.
As well as:

Share options after 12 months
25 days AL
Friendly people as work mates
Diverse projects to deliver
Lively pace of work
Nespresso machine
Fruit bowl

The Recruiters

AV Jobs are the No. 1 Audio Visual Recruiters in the UK working with clients and candidates to ensure a successful job fit every time.
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