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AV Service Engineer

2021-10-05 11:23:092021-11-01 AV Jobs
Job Type Permanent Full Time
Location M4 corridor
Area Avon, England Avon England M4 corridor
Sector EngineerEngineer - Audio VisualEngineer - ServiceEngineer - Video Conferencing
Salary £24000 - £30000 Per Annum Plus van and benefits
Currency GBP
Start Date ASAP
Advertiser AV Jobs
Job Ref AV30085
The Opportunity

This is a great opportunity to join a leading AV solutions integrator as AV Service Engineer supporting a wide range of corporate clients.

The successful candidate will have at least 2 years of experience of Audio Visual Servicing, and be keen to deliver outstanding customer service.

Daily duties will include room and system checks, responding to requests for support, investigating and troubleshooting both AV and IT issues at the site and ensuring any active tickets are updated.

The role will be responsible for inspecting, diagnosing and repairing AV / IT systems including presentation systems, digital signage systems, UC and VC systems and QSE audit systems. A working knowledge of audio visual equipment including display equipment, control systems and complex audio systems plus communications protocols such as RS232 and RS485 is also required.
Key Responsibilities:

Fault finding and rectifying AV / IT systems at the client site
Providing remote assistance and onsite technical support for clients.
Attending service handover meetings with the project team to ensure familiarity with new sites moving into support
Carrying out preventative maintenance on installed systems at the site
Providing technical assistance to service coordinators for handling customer enquiries as required
Represent the company with the necessary level of professional conduct and presentation
Reporting any escalated matters directly to management
Liaising with other project and engineering teams to develop customer and site knowledge

Based along M4 corridor near Bristol, you will receive a salary doe neg. plus company van and benefits.

Your skills and experience

The successful candidate will have

Technical knowledge of AV, VC and IT equipment from all major brands.
Understanding of AV technology / marketplace including products and trends.
Verbal and written communication skills
Problem solving and troubleshooting skills
Ability to read technical drawings
Capable of testing, fault-finding and maintaining AV systems
Solid foundation in providing exceptional customer service and support in a fast-paced AV/VC environment.
Strong customer-focus and understanding of the sensitivities of working on a client's site.
Be organised and flexible with the ability to approach different types of tasks during the working day.
Being able to prioritise and work under pressure is essential.
Ability to think laterally finding an appropriate solution to fulfil an application.
Capable of good communication skills both verbal and written, being able to communicate with company executives and clients.
Able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.
Represents the Company in a professional and courteous manner.
Always presents a positive image to the customer and understands their needs.

The ability to follow a schematic showing audio visual signals and control signals for interconnected devices is essential, as is the ability to diagnose faults within the systems. The successful candidate will be competent in the use of small hand tools and soldering for the purpose of making connections. All systems are modular so no electronic component level repair is undertaken.

Equally important is the ability to effectively communicate with both technical and non-technical individuals. This is a client facing role and as such the successful candidate will be expected to represent the company in a competent, professional and friendly manner.

The Organisation

Our client is a successful and award winning Networking and Audio Visual Integrated Solutions company who work across the UK Europe and offer an excellent career path to the successful candidate.

The Recruiters

AV Jobs are the UK's No. 1 specialist Audio Visual recruiters, working with clients and candidates to ensure a perfect job fit every time.
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