AV Technical Advisor & Customer Service
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|Job Type||Permanent Full Time|
|Sector||Sales - Audio VisualSales - ResidentialSales - Home CinemaEngineer - Technical Support|
|Salary||£25000 - £35000 Per Annum DOE plus benefits|
- The Opportunity
Our client is an award-winning and highly successful independent UK based company with over 300,000 customers worldwide. They have a real passion for Hi-Fi and Home Cinema cables as well as AV Connectivity solutions. They are currently looking for a Technical Advisor with good Customer Service skills to join their team.
Working within the Customer Services Team, your prime responsibility will be to support their diverse customer base by walking them through the technical information in an easy to understand way.
Through deep engagement with customers and putting their needs first, you will drive excellent growth in the AV Connectivity solutions business.
To ensure success, you will need to maintain an expert understanding of AV Cabling and Connectivity products. With over 5000 product lines you will receive in depth training to assist in this. You will need to spend time learning about our products independently too.
You will need to use your product knowledge to support customer enquiries by phone, email, face to face and on social media.
Problem-Solving-Over time, you will need to become competent in the troubleshooting of AV installation within a home networked and business environment.
Engaging with Customers-Through building relationships, you can build customer and brand loyalty which in turn will increase revenue. Ask customers to change poor reviews if satisfied. Trusted Shops, Trust Pilot, Google Reviews and Product Reviews on the Future Shop website.
Brand Protector- Dealing Directly with customers regarding complaints and queries. Resolve to a satisfactory conclusion by considering customer requirements and protecting the interests of our client.
Minimising Order Cancellations- Engaging with customers to minimise cancellations by understanding customer requirements and offering technical or customer service solutions to save the order.
Engaging with Customers regarding 60 day money back guarantee.
Suggest new products which customers are enquiring about and are not listed on the website.
There are no sales targets, we dont believe in them. We believe in making sure the customer gets honest advice, the right product to meet their needs, at the right price to suit their budget and on time.
Through daily reporting, you will be able to show how successful you are, and all the great things you are doing.
What can we do for you?
We will provide you with best in class training, the opportunity to grow your career to the next level, and the opportunity to gain invaluable online retailing skills.
This is a first class opportunity to work with a great team and to benefit from a rewarding role.
Working for an established and professional organisation with an original approach and a bright future
Working in a friendly, supportive and dynamic organisation.
A real opportunity for progression within a leading e-commerce based retailer.
Based in Borehamwood, salary doe £25k-£35k plus benefits
Your skills and experience
Excellent technical knowledge and understanding of AV equipment and system design / operation, including latest products and technology.
Demonstrate excellent service desk ethos, organisation, record keeping and professional discipline. Need exceptional ability to quickly identify root cause and resolve complicated technical issues
Possess a flair and systematic approach to problem-solving, attention to detail and driven by customer satisfaction.
Efficiency-driven, excellent time management and organization skills and the ability to multi-task and time manage / prioritise in a fast-paced setting.
Well versed in the art of influencing, listening to customers needs then providing a customised solution that meets their needs. Ability to overcome barriers and objections by tailoring cutting edge knowledge of products to customers needs.
Advanced and excellent interpersonal, verbal and written communication skills and the ability to interact professionally with a diverse group. We are looking for candidates who also have a positive attitude and good sense of humour
Ability to work independently and in a team environment. Highly motivated and self-reliant with the ability to learn quickly
Motivated to improve training and skills through Manufacturer courses and taking time to self- learn using manuals and other product information.
Computer literacy is essential. You will have mid-advanced skills in Microsoft Word/Excel/Outlook. You will be familiar with using e-commerce systems to add , change and edit orders
Ideally you will have two years of technical customer services experience already. You may have gained this by working for an online or offline retailer.
You need to have some experiences with AV products and you must have a working knowledge of how different AV equipment can be connected together.
An understanding of AV connectivity equipment such as splitters, extenders, etc would be valuable but not essential.
Our client is an award-winning and highly successful independent UK based company with over 300,000 customers worldwide. They have a real passion for Hi-Fi and Home Cinema cables as well as AV Connectivity solutions and can offer you a real career opportunity with superb training throughout.
AV Jobs are the No. 1 Audio Visual recruiters in UK and Europe working with clients and candidates to ensure a perfect job fit every time.