AV Site Technician
|Job Type||Permanent Full Time|
|Sector||EngineerEngineer - Audio VisualEngineer - Technical SupportDirector|
|Salary||£32000 - £35000 Per Annum £32k-£35k doe, plus bonus, pension, 25|
- The Opportunity
This is a great role for an experienced AV Service Technician to support one of our client's priority customers as a dedicated on-site resource. Daily duties will include room and system checks, responding to requests for support, investigating and troubleshooting both AV and IT issues at the site and ensuring all ticketing systems are updated.
The successful candidate will have experience of working hands-on with complex AV systems and a good knowledge of networks including AVoIP systems, Crestron NVX,
The role will be responsible for inspecting, diagnosing and repairing AV/IT systems including: Presentation systems, Digital Signage Systems, UC and VC systems and QSE audio systems. A working knowledge of audio visual equipment including display equipment, control systems and complex audio systems plus communications protocols such as RS232 and RS485. TCP/IP network knowledge and understanding will be essential to the position as is the ability to use network diagnostic tools such as Wire Shark and Packet Tracer.
All systems are modular so no electronic component level repair is undertaken. The ability to follow a schematic showing Audio Visual signals and control signals for interconnected devices is essential as is the ability to diagnose faults within the systems. The successful candidate will be competent in the use of small hand tools and soldering for the purpose of making interconnects
The role will also involve generating Knowledge Base articles, Tech Tips and running regular training sessions for our clients front-line helpdesk.
Based in Cambridge, salary is negotiable doe £32k-£35k p.a. plus annual bonus, 25 days holiday and great pension scheme.
Your skills and experience
You will value customer experience over everything else and will be driven by a desire to support users, respond positively to requests and ensure user experience is at the centre of what you do.
Equally important will be the ability to effectively communicate with both technical and non-technical individuals. This is a client facing role and as such you will be expected to represent our client in a competent and professional manner.
You will have:
▪Experience of installing, commissioning and servicing commercial audio-visual systems including projection, flat panel, control systems,
▪power amplifiers, DSPs, audio / video matrix systems, digital and analogue signal transmission formats.
▪Experience with Crestron NVX systems
▪Must be able to work unsupervised, under time pressure and to deliver outcomes to budget and required timeline.
▪Ability to effectively communicate with both technical and non-technical individuals
▪Self-driven, organised and results oriented.
▪A people-person who prioritises customer/user experience
▪Able to use access equipment and physically install hardware into client's sites without technical assistance.
▪Relishes a challenge and stops at nothing to overcome problems they encounter
▪Audio Systems (Balanced / Unbalanced)
▪Basic computer networking, TCP/IP, MAC, SubNets, VPN
▪Video Conference CODECs
▪LCD DLP Projectors
▪Large Format Flat Panels
▪Crestron control systems
▪Crestron AV switching and matrix systems (digital analogue)
▪Signal extenders over catX / HD BaseT formats
▪Lighting systems / DMX control
▪AVoIP / Dante
You should have a UK driving licence and HNC/D Electronic Engineering / computing, CCENT, or equivalent.
Our client is a well established and award winning global AV integrator who design, integrate, install and maintain robust AV systems and environments as well as offer support with on site technicians. They offer excellent working conditions and ongoing training.
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