Service Delivery Manager
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|Job Type||Permanent Full Time|
|Area||West Yorkshire, England|
|Sector||ManagerManager - Service Delivery|
|Salary||£28000 - £30000 Per Annum Plus pension|
- The Opportunity
This is an exciting opportunity for a customer-focused Service Delivery Manager to join this leading technology company.
With a passion for providing outstanding service to customers and to colleagues, you and your team will be responsible for management of customer activity from the point of order confirmation to ongoing support. This includes liaising with customers, suppliers, installation teams and your colleagues to ensure a world-class customer experience.
You will be supported by a robust CRM system and an experienced team with whom you will improve, enforce and deliver a seamless customer service process.
You will be a confident, tenacious character who pursues excellence, whilst working closely in partnership with colleagues in our fun, friendly and supportive office.
The responsibilities of you and your team will be to:
▪Drive the company towards offering complete customer satisfaction at all times
▪Exceed customer expectations in how we deliver our products, services and support
▪Work in partnership with colleagues across the company to achieve a range of KPIs
▪Manage technology installation activity, liaising with colleagues, suppliers, customers and both in-house and sub-contracted installers
▪Measure, provide regular reports on and make improvements to the customer service and support we provide
▪Manage customer service and support cases, DOA and warranty issues and related areas
▪Train and motivate an internal support team to provide outstanding service to customers and colleagues
Based in Yeadon, Leeds Salary will be circa £30k plus pension.
Your skills and experience
The successful candidate will have:
▪First rate customer interaction skills, ability to communicate at executive level and at operating level, willing and eager to speak to customers.
▪Proven management skills in a similar customer-focused environment.
▪Excellent communication skills and and good written and spoken English.
▪Detailed knowledge and experience of Sage Line 50
▪Experience using a CRM system and Microsoft Office
▪Good organisational and administrative skills, accuracy and attention to detail.
▪Previous experience of managing a technical support function is desirable
Our client is a successfulTechnology company who have grown organically and by acquisition. They are passionate about delivering the BEST experience to all of their customers every time. They are a lively team who love to work and deliver their best.
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