AV Support Technician
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|Job Type||Permanent Full Time|
|Sector||Engineer - Technical SupportEngineer - Helpdesk|
|Salary||£23000 - £25000 Per Annum £23k-£25k p.a. plus benefits and train|
- The Opportunity
This is an exciting opportunity to work for a successful Award winning Technical Distributor as Audio Visual Technical Support.
Working within a team offering 1st line technical support to a customer network of AV Integrators and Custom Installers.
Products categories include: control system, lighting control, audio/video switching and networking.
o Take in-coming support calls from customers in the UK and across Europe
o Apply troubleshooting techniques with customers facing issues
o Remote desktop support with customers where required
o Provide Technical advice to customers searching for solutions
o Ensure we provide the best possible support service
o Escalate issues to vendors where necessary
o Document common issues for support desk knowledgebase
o Replace faulty products following our ‘Advanced Replacement procedure
o Arrange repairs in-house or with vendors
o Test new software, products and solutions
o Register new Return Merchandise Authorisations for customers
o Apply for Return Merchandise Authorisations with vendors
CRM Software Administration
o Find, check or update customer details
o Keep returns record up to date for support, logistics and accounts departments
o Handle pricing and stock level enquiries for customers
o Add Sales Orders for replacement products
o Arrange local and international shipping
In addition to full training on the key products there will also be opportunities to learn about other related products and applications.
Based in West Berkshire salary circa £23k- £25k plus benefits and training.
Your skills and experience
Experience providing 1st line technical support
Experience with a networking product range or Home Automation control system
IT or AV qualifications
Great communication skills
Work within a small team
Non essential skills but great to have:
Knowledge and experience of SAP
Advanced knowledge of AV product technical specifications
Ability to use programming languages to solve problems
Experience with Photoshop for user interface development
AV Rack building
Candidates should ideally be qualified to Degree level with good knowledge of Audio and /or practical experience of computer networks.
Work experience in a computer related environment would also be helpful,
Due to the location of the office you will be required to have access to your own transport.
A graduate with a degree in Computer Science/Networking/Programming or similar with at least 2 years' work experience would also be considered.
Our client offers excellent opportunities for career progression.
Our client is an award winning AV distributor who can offer excellent training and career opportunities.
AV Jobs are the No. 1 Audio Visual recruiters in UK and Europe working with clients and candidates to ensure a perfect job fit every time.