Call AV Jobs today on 0800 009 6244

Pre-Sales Solutions Architect Digital Signage


This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2018-04-06 10:34:171970-01-01AV Jobs
Job Type Permanent Full Time
Location Luton or City of London
Area City of London, EnglandHertfordshire, UK Luton or City of London
Sector Engineer - SoftwareEngineer - Technical SupportEngineer - HelpdeskEngineer - Technical Architect
Salary £38000 - £40000 Per Annum Circa £40k p.a. + car allowance & Bene
Currency GBP
Start Date ASAP
Advertiser AV Jobs
Job Ref AV26518
Description
The Opportunity

This is a great opportunity to grow your career with a world leading digital signage company.
The role is a hands-on role where the majority of time will be spent carrying out Pre-Sales duties to support the Sales team, personally innovating and finding solutions to current issues, and working closely with the Support Services Coordinator to achieve bandwidth from the Service Desk Engineers and Professional Services Team to further enhance Innovation and Solutions.

Primary Activities

▪ Performing PreSales duties to produce Statement of Works, Scope Statements and Effort Estimations to support the Sales activity.
▪ Communicating and empathising with clients, customers, resellers and other stakeholders to ensure that their expectations are realised and their satisfaction ensured.
▪ Ensuring Senior Management are kept informed about critical risks that cannot be mitigated and which may result in customer problems, not achieving the planned profitability, or not being able to meet the intended technical solution.
▪ Making effective use of own bandwidth, and bandwidth of the wider team (including Professional Services) to deliver PreSales, Innovation and Solutions for Customer Support.
▪ Communication of improvement actions

Secondary Duties

▪ Keep up to date with technology advances through company training and technical information, and driving a mantra of continuous improvement and technical problem solving into the team
▪ Assisting with general customer enquiries
▪ Attendance and reporting into Senior Management Meetings.
▪ Continuous improvement of ISO 9001:2015 requirements.
▪ Maintaining alignment with the Professional Services Manager to maximize the efficiency of resource deployment and knowledge sharing.
▪ Any other reasonable requests made by senior management.

Expected Core Competencies:

You must be able to achieve a high level of customer satisfaction. The following competencies are required of such an individual:

▪ Professional and methodical and the ability to motivate a small team
▪ Proactive and Reactive with energy and determination to resolve problems and respond to customers ahead of all other distractions
▪ Strong ability to operate at multiple levels in the team from hands-on Presales and Innovation to technical mentoring of team members.
▪ PC literacy, with high level of proficiency in Windows operating systems and Microsoft Office applications. Including Server 2003/2008, and server applications such as Exchange, Domain controllers and so on
▪ Must have a high knowledge of IP networks and their architecture
▪ Good knowledgeexperience of SQL databases (understand and write SQL Statements)
▪ Experience with developing wireframes for the application and implementation of same using AJAX, HTML, JavaScript, HTML5, TypeScript, Css and Css3
▪ Experience with RESTful service and UI integration using JSON and XML a must.
▪ Experience with Css tools
▪ Overall understanding of web architecture and UI frameworks
▪ Understanding on cloud solutions, such as AWS
▪ Experience integrating third party APIs and hardware to create a ‘Solution
▪ Familiarity with input validation techniques and approaches
▪ Good understanding of browser rendering behavior and performance
▪ Preparing system diagrams as needed using Visio and other diagrams building tools.

Based in Luton salary is circa £40k p.a. plus car allowance and benefits.

Your Skills and Experience

The successful candidate will be looking for a career in this exciting and growing marketplace and will have the following:

▪ Experience in videowall configuration using graphics cards software of videowall processors
▪ An ability to gain an in-depth knowledge of primary products supported
▪ Excellent written and verbal communication and the ability to present customer reports and give presentations.
▪ Desire to learn continuously and promote a positive culture of excellence within the company
▪ Ability to absorb and apply copious amounts of technical information
▪ Ability to establish quickly a strong rapport with others
▪ Ability to work effectively as a team member, taking direction when necessary.
▪ Ability to prioritise and multi-task
▪ Ability to communicate effectively, using strong active listening skills to maximize understanding of different customer environments
▪ Ability to use information effectively and apply good judgment in solving problems
▪ Excellent attention to detail.
▪ Willingness to keep senior management appraised of potential areas of concern, escalating when necessary, but maintaining ownership and customer communication throughout
▪ Ability to complete administrative tasks consistently and on time.
▪ Flexibility and willingness to help others as needed.
▪ Ability and willingness to travel moderately.
▪ Experience in AV industry.



You will also be:

Degree Qualified (min 2:2 (Hons) degree in a relevant technical subject
ITIL aware (preferred ITIL foundation trained)
More than two years experience in a technical Helpdesk or Service Desk environment troubleshooting Server/Network/PC issues
Must have a valid driving licence.

The Organisation

Our client is a world leader in digital signage solutions with offices in US, Europe UAE. They produce a wide range of software, hardware, and services and offer vibrant and flexible visual communications solutions with the widest range of capabilities and the most experienced team in the industry.

The Recruiters

AV Jobs are the No. 1 Audio Visual Recruiters in the UK working with clients and candidates to ensure a successful job fit every time.
Keywords
SectorClear
AreaClear
Job TypeClear
SalaryClear
CurrencyClear
Sign in
Register
Similar Jobs
  • AV Technical Support Engineer
    England, Greater London, City of London
    Engineer
    £30000 - £35000 Per Annum Doe £30k-£35k p.a. plus benefits

    The Opportunity Working for this innovative and creative company as a Technical Support Engineer you will work with our client's team in diagnosing issues on client sites, resolving issues where possible, and communicating with Senior Engineers and Developers where the issues require more input. A...
  • AV Support Technician
    England, South East, Berkshire
    Technical Support
    £23000 - £25000 Per Annum £23k-£25k p.a. plus benefits and train

    The Opportunity This is an exciting opportunity to work for a successful Award winning Technical Distributor as Audio Visual Technical Support. Working within a team offering 1st line technical support to a customer network of AV Integrators and Custom Installers. Products categories include: con...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Marketing
Marketing Cookies are used for various purposes.
Live ChatThis allows our Live Chat Functionality
Yes
No

More Details