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AV & IT Product Support Specialist

Job Type Permanent Full Time
Location Kent/Essex/Greater London
Area Essex, EnglandCity of London, EnglandKent, England
Sector Engineer - Audio VisualEngineer - SoftwareEngineer - Technical SupportEngineer - Helpdesk
Salary £25000 - £30000 Per Annum £25k-£30k p.a. plus benefits
Currency GBP
Start Date ASAP
Advertiser AV Jobs
Job Ref AV17617
Description
The Opportunity

This is an excellent opportunity to join a global and award winning technology manufacturer and distributor to help support customers - both internal and external.

Your role will be as first line/initial contact for our client's customers, end users and employees for all support requests. You will be required to work flexibly, in a rapidly changing technical environment.

Your responsibilities:

▪Serve as the first point of contact for client's customers seeking technical assistance over the phone or email.
▪To assist all users (including International customers) with Technical Support covering both IT and interactive products hardware and software matters.
▪Gain an in-depth knowledge of the technical products sold by the Company. This will include hardware and software.
▪Use SAP to find products, determine serial numbers, investigate history of sales of equipment to aid support.
▪Good time management and priority handling.
▪Be part of the on-call rota to support International support requests after normal working hours.
▪Assist with the test and setup of equipment for and at trade shows and external events when required.
▪To set up and maintain equipment used in the meeting rooms in head office.
▪Movement and setup of test products and equipment.

Based in Kent/Greater London salary is £25k-£30k plus benefits.

Your skills and experience

You will be passionate about technology and keen to help everyone get the best out of it.

▪You must have experience in customer support troubleshooting IT Audio Visual based technologies and responding to customer service needs
▪The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
▪Excellent telephone manner. Some support will be provided over the phone.
▪Excellent writing skills. Most of your work will be written (email, support tickets, documentation, etc.).
▪Excellent analytical, computer and communication skills with the ability to diagnose and communicate complex technical issues in an easy to understand manner.
▪Experience interfacing with both internal and field based team members and external customers, via telephone/email.
▪Solid experience in problem analysis and resolution of software problems
▪Ability to handle clients professionally during all interactions.

You must have experience of the following:

Desktop

▪Windows 7 to 10
▪Microsoft Office (general)

Devices

▪Can confidently operate smartphones and tablets

It would be highly desirable if you also had any of these skills:

Audio Visual

▪Screen technologies: - LED LCD
▪VGA, HDMI DisplayPort

Desktop

▪Mac OS X/OS Sierra
▪SAP
▪Snowflake (by Nuitec)
▪Display Note

Devices

▪Previous experience in supporting Android products

Network (Knowledge of)

▪TCP/IP
▪DNS
▪mDNS
▪Web filters/proxy
▪Wireless
▪Wired

The Organisation
Our client is a well respected and successful global AV distributor and manufacturer who are passionate about their business. They offer an excellent working environment and good career opportunities.

The Recruiters

AV Jobs are the No. 1 Audio Visual Recruiters in the UK working with clients and candidates to ensure a successful job fit every time.

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