AV & IT Product Support Specialist
|Job Type||Permanent Full Time|
|Area||Essex, EnglandCity of London, EnglandKent, England|
|Sector||Engineer - Audio VisualEngineer - SoftwareEngineer - Technical SupportEngineer - Helpdesk|
|Salary||£25000 - £30000 Per Annum £25k-£30k p.a. plus benefits|
- The Opportunity
This is an excellent opportunity to join a global and award winning technology manufacturer and distributor to help support customers - both internal and external.
Your role will be as first line/initial contact for our client's customers, end users and employees for all support requests. You will be required to work flexibly, in a rapidly changing technical environment.
▪Serve as the first point of contact for client's customers seeking technical assistance over the phone or email.
▪To assist all users (including International customers) with Technical Support covering both IT and interactive products hardware and software matters.
▪Gain an in-depth knowledge of the technical products sold by the Company. This will include hardware and software.
▪Use SAP to find products, determine serial numbers, investigate history of sales of equipment to aid support.
▪Good time management and priority handling.
▪Be part of the on-call rota to support International support requests after normal working hours.
▪Assist with the test and setup of equipment for and at trade shows and external events when required.
▪To set up and maintain equipment used in the meeting rooms in head office.
▪Movement and setup of test products and equipment.
Based in Kent/Greater London salary is £25k-£30k plus benefits.
Your skills and experience
You will be passionate about technology and keen to help everyone get the best out of it.
▪You must have experience in customer support troubleshooting IT Audio Visual based technologies and responding to customer service needs
▪The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
▪Excellent telephone manner. Some support will be provided over the phone.
▪Excellent writing skills. Most of your work will be written (email, support tickets, documentation, etc.).
▪Excellent analytical, computer and communication skills with the ability to diagnose and communicate complex technical issues in an easy to understand manner.
▪Experience interfacing with both internal and field based team members and external customers, via telephone/email.
▪Solid experience in problem analysis and resolution of software problems
▪Ability to handle clients professionally during all interactions.
You must have experience of the following:
▪Windows 7 to 10
▪Microsoft Office (general)
▪Can confidently operate smartphones and tablets
It would be highly desirable if you also had any of these skills:
▪Screen technologies: - LED LCD
▪VGA, HDMI DisplayPort
▪Mac OS X/OS Sierra
▪Snowflake (by Nuitec)
▪Previous experience in supporting Android products
Network (Knowledge of)
Our client is a well respected and successful global AV distributor and manufacturer who are passionate about their business. They offer an excellent working environment and good career opportunities.
AV Jobs are the No. 1 Audio Visual Recruiters in the UK working with clients and candidates to ensure a successful job fit every time.